Put a request on hold

Users with the Manage District Settings or Space Approvers user permission or the Approve on Behalf of Others role permission can manage a request's status. 
You can put a request On Hold to delay the approval of that request. For example, you might want to put a request on hold while waiting for additional information from the requestor. When a request is On Hold, the event details, such as date, time, and space, appear as Unavailable on the calendar.
You can also approve or decline requests.

To put a request on hold:

1. Select View > Awaiting My Approval. The Manage Requests: Awaiting My Approval page appears.

   

2. Next to the request you want, click . The request appears.

3. On the Status drop-down, select On Hold. A pop-up appears.

   

4. Do the following:

   a. Enter any desired notes.

   b. To hide the note from the requestor or group, select the Internal Notes Only checkbox.

   Notes: Internal notes are visible to other approvers. External notes are visible to the user and group who submitted the request.

5. Do one of the following:

   • Click Save & Send Email.

   • Click Save.

To remove a hold on a request:

1. Select View > On Hold Requests. The Manage Requests: On Hold Requests page appears.

   

2. Next to the request you want, click . The request appears.
3. On the Status drop-down, select Remove Hold. A confirmation message appears.
4. Click OK.

The status is returned to Pending.