Cancel an approved request

Users with the Manage District Settings user permission or the Cancel Approved Events role permission can cancel a previously approved request at any time. 

Cancel is available when:

• The status is Awaiting Payment or Approved, and the user has the proper permissions.
• The status is Approved, and the user is the requestor.

• An event is within the Days Notice to Cancel, and the user has either of the following:

       o Manage District Settings user permission

       o Both Cancel Approved Events and Bypass Min/Max Days role permissions

• The event is passed, and the user has the Manage District Settings user permission.

To cancel an approved request:

1. Select View > View All Requests. The Manage Requests page appears.
2. Next to the request you want, click . The request appears.

3. On the Notes tab, do the following:

   

   a. Enter any desired notes.

   b. To hide the note from the requestor or group, select the Is Internal checkbox.

   Notes: Internal notes are visible to other approvers. External notes are visible to the user and group who submitted the request.

4. Do any of the following:

   For...	Do the following:
   Individual events	a. On the Status drop-down, select Cancel. A pop-up appears. b. Do the following:    i. Enter any desired notes.   ii. To hide the note from the requestor or group, select the Internal Notes Only checkbox. Notes: Internal notes are visible to other approvers. External notes are visible to the user and group who submitted the request. c. Do one of the following: • Click Save & Send Email. • Click Save.
   Recurring or multi-space events	a. Click View All Occurrences. b. Select all, or select which occurrences or spaces you want to cancel. c. Select Update Status > Cancel. A pop-up appears. d. Do the following:    i. Enter any desired notes.   ii. To hide the note from the requestor or group, select the Internal Notes Only checkbox. Notes: Internal notes are visible to other approvers. External notes are visible to the user and group who submitted the request. e. Do one of the following: • Click Save & Send Email. • Click Save. Note: If you only selected some of the recurring events, a pop-up asks if you want to decline the remaining events. To decline the events, click Yes. To keep the events as pending, click No.

   Notes: If you are the final approver, the requestor is notified. If you are not the final approver, the next approver on the approval path is notified, and the requestor is not notified.