Submit a support ticket

You can submit support tickets on the Schedules help center. You can also view knowledge articles and videos.

To Submit a ticket:

1.  In the Schedules help center, in the upper right, click Submit a Ticket.

   

   The Submit a Ticket page appears.

   

2. Complete the following fields:

   Important: All fields are required. Your ticket will not be submitted if any fields are empty.

   Field	Description
   Your email address	Enter your email address.
   Subject	Enter a subject for your ticket.
   Description	Enter a description of your issue.
   Ticket Type (Optional)	Select a ticket type from: General Support Bug/Error Feature Request Internal Dev Task Support Training System Issue
   District/Company Name	Enter your school district's name.
   Web Browser	Type in the name of the browser you are using.
   Attachments (Optional)	Add any files that may help troubleshoot your issue.

3. Click Submit.

The first available Customer Success Advisor will respond confirming receipt.