ML Schedules™ Software allows Users to submit facility use requests under their specific Group(s).


However, there are a couple of reasons why a User may not have access to submit a request to the system.


1. The User does not have a Group set up.

2. The Group has not yet been approved, as many Districts require Groups to be approved before they are able to make a request.

3. The Classification that the Group is associated with, does not have access to any Spaces. 

4. The Group is missing a Classification.


The User does not have a Group Set Up:


A User must have Group in order to submit a request, as many settings/permissions within the system are configured in relation to the Group that is submitting the request (i.e. fees, approval paths, etc.)

Note: For District Staff who need to enter requests, but may not be managing a specific Group it is recommended that they simply name their Group their First and Last Name.



If a Group has not yet been Approved:


After creating an accounts from their schools New Account Setup page (photo below), the new user will need to wait until their Group is approved by a designated ML Schedules user before submitting a request.



If the user tries logging in before their Group has been approved, the user will see a message on the screen saying: "You must be an approved Group before submitting a request".


To resolve this issue a Group Classification Manager or District Admin will need to: Approve the Group.


Once the Group is approved, the user will receive an email notification alerting them that their Group is approved and they will then be able to login and submit a request. 




If the Group is approved, but the Classification the Group is associated with, does not have access to any Spaces:


The user will receive a message on the screen saying: "User is not permitted to make requests at this time as its group has not been granted access to any sites or spaces. For more information, please contact District Admin".




To resolve this issues, a District Admin will have to do the following:


1.) Add the Group Classification to the Site Settings.


    a.  Go to Admin > District Settings > Manage Sites.

    b.  Select the Edit icon () next to one of the Sites.

    c.  At the very bottom, select the Classifications to add. 

    d.  Select Override Space Classifications

    e.  Select Save





If the Group does not have a requested Classification:



The user will receive a message on the screen saying: "It appears your group does not currently have a Group Classification, which you will need in order to submit a request. Please click here for directions on how to request a Classification".

 


To resolve this issue, the user will want to select the "click here" link for instructions on how to request a Classification for their Group.